We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. On this page, we inform you about what data we collect when you use our website, why we collect this data, and how we use it to improve your user experience. This way, you understand exactly how we work.
This privacy policy applies to Fleuriek’s services. You should be aware that Fleuriek is not responsible for the privacy policies of other sites and sources. By using this website, you indicate that you accept the privacy policy.
Fleuriek respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially.
Privacy Policy
We respect your privacy and process your personal data only for the purpose for which you provided it and in accordance with the General Data Protection Regulation (GDPR) and the Telecommunications Act. On this page, you can read more about how Fleuriek handles personal information and cookies.
Website Visits and Digital Data
With each visit to our website, our web server automatically recognizes your IP address. When you visit our website, we store:
- your domain name, but not your email address
- your email address if you post messages on this website
- your email address if you communicate it to us
- the domain names of other sites you consulted to reach our site
- all information regarding the pages you consult on our site
- all information you voluntarily provide (for example, research information and/or site registration)
Orders and Data Processing
We always need your name, email address, phone number, billing address, and payment details to process an order. Additionally, for sending a bouquet, we need a delivery address, phone number (only for international orders), and the name of the recipient to ensure your order arrives properly. When ordering a bouquet, we process the following data:
- The name, address, city, phone number, and email address of the person placing the order.
- Payment details of the order.
- The name, address, city, phone number (international only) of the recipient.
- Login details (if you wish to register with Fleuriek.nl).
- IP address.
Right to Access, Rectification, or Deletion
We comply with this legislation and offer you the possibility to always view your data that we process. For rectification and deletion, we will always initially observe the legal retention period for crucial data required by the Tax Authorities. After this retention period, we will gladly comply with requests for deletion or rectification.
Retention Period
Fleuriek maintains a 7-year retention period for your order details required by the Tax Authorities. This data is always cleaned of information we don’t need. Personal information is only retained as long as necessary.
Cookies
On this site, we use cookies (a cookie is a small file sent by an internet server that installs itself on your computer’s hard drive. This file tracks the visited website and contains certain data about this visit).
We use cookies:
- to register your preferences
- to record previous activities on the site
- to provide better service during your next visit
Types of cookies we use:
- Functional cookies: to make the basic functions of the website work.
- Analytical cookies: to gain insight into the use of our website and the effectiveness of advertisements.
- Marketing cookies: to personalize content and advertisements.
When we receive or transfer certain critical information, such as financial information, we use a secure server. We have implemented necessary security measures to prevent the loss, unauthorized use, or modification of information we receive on our site.
Consumer Information
Our company may use consumer information for new purposes not yet covered in our privacy statement. In that case, we will contact you before using this data for these new purposes, to inform you about the changes to our privacy protection regulations and to give you the opportunity to decline participation.
Access to Data
Upon request, we grant visitors to our site access to all information we maintain about them. If you wish to access this information, please contact us at the address mentioned above.
Upon request, we offer visitors to our site the opportunity to correct any inaccurate data we maintain about them. If you wish to correct your personal data, please contact us at the address mentioned above.
Data Breach Information
In case of a data breach, we will inform you as quickly as possible and take the necessary steps to resolve the issue. We will also report to the Data Protection Authority if legally required.
Disclaimer
If you believe our site does not comply with our privacy statement, please contact us at the address mentioned above. You can always report irregularities to the Data Protection Authority. We are happy to cooperate to guarantee privacy.
Contact
If you need help or have a question about our privacy policy, you can contact us via info@fleuriek.nl.